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How to communicate with the gym when something concerns you.

The Right Channel

Section titled “The Right Channel”

If you have a question, concern, or frustration about your child’s experience, call the gym and ask for the head coach. That’s it. That’s the whole process.

Not a note through your child. Not a text to a coach you’ve met. Not an email that might sit unread. Call the gym. The head coach will always make time to talk it through with you.

We want to hear from you. We just need you to use the right channel.

Why Not After Class

Section titled “Why Not After Class”

Please don’t approach coaches after class to discuss concerns. This comes up enough that it’s worth being direct about.

Our coaches are trained to coach your kids. They’re good at it. What they’re not trained for, and what isn’t part of their role, is handling difficult conversations with parents at the end of a session. When a parent pulls a coach aside after class with a frustration or a grievance, the coach is in an unfair position: emotionally activated by a conversation they weren’t prepared for, without access to the head coach or any context about your child’s history, and often surrounded by other parents and kids who are wrapping up. It’s not a good environment for a good conversation. It’s not fair to put coaches in that spot.

If something happens in class and it concerns you, wait until you can call the gym. That conversation will go better. You’ll get the right person, with the right context, giving you their full attention.

A Pattern Worth Naming

Section titled “A Pattern Worth Naming”

There’s a pattern that comes up sometimes, and it’s worth naming directly because it’s understandable but counterproductive.

A child gets frustrated during class. Maybe they got pinned, maybe they lost a game, maybe they got upset with a training partner. A parent who’s watching steps in to comfort them. Then, because the parent is now activated too, they want to talk to the coach about what happened.

This is a natural impulse. But it short-circuits exactly the growth the program is designed to produce.

When a child experiences frustration and works through it, they get a little more resilient. When a parent steps in, that opportunity disappears. And when that step-in is followed by a conversation with a coach in the chaotic minutes after class, nobody gets what they need. The coach isn’t equipped for it. The parent doesn’t get a real answer. And the child learns that their frustration is something to be rescued from, not something to sit with.

If your child has a rough class, the best thing you can do is let them feel it. Ask them if they had fun. Get in the car. And if something is still nagging at you by the next day, call the gym.

This isn’t about keeping parents at a distance. It’s about making sure the conversations that matter actually happen well.

What We Can Talk About

Section titled “What We Can Talk About”

When you call, there’s nothing off the table. Concerns about training partners, questions about how your child is progressing, frustration with how something was handled, things you’ve noticed at home that might be affecting class. All of it is worth a conversation.

The head coach won’t dismiss concerns or tell you not to worry about it. If something is happening in class that shouldn’t be, we want to know. If something is happening that looks concerning but is actually normal and part of the process, explaining that is part of the job.

We also want to know when things are going well. If your child comes home excited about something they learned, or if you notice a change in how they handle frustration at home, that’s useful information too.

The Rare Hard Situation

Section titled “The Rare Hard Situation”

We take the training environment seriously. In rare cases, we’ve had to remove families from the program when a parent’s behavior consistently disrupted the experience for coaches or other students. This is genuinely a last resort, and it’s only happened when a pattern persisted after direct conversations.

We’re not mentioning this to be threatening. We’re mentioning it because it’s real, and because the way to avoid it is simple: use the right channel. Call the gym, have the conversation with the head coach, and trust the process.

Most parents never come close to this situation. But it’s worth knowing where the line is.

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